Our experience – your success!

INTRODUCTION

This privacy policy was developed by our team in order to provide the most complete information to users who responsibly relate to how their personal data is collected and protected through the online services of our companies, and familiarize you with the most complete information about the methods, means, volumes of collection of such information, it’s storage, protection and management.

Please, carefully read the policy below for a deeper understanding of how and what kind personal data is collected through the online services with the domain names telsgroup.ru, telsgroup.com.de, telsgroup.com, telsgroup.pl, telsgroup.cz, telsgroup.by, with www and without, including subdomains, how such data subsequently stored, used, transmitted and protected.

TERMS AND DEFINITIONS USED IN CURRENT POLICY

"Internet site(s)" - sites located in the global network with the domain names telsgroup.ru, telsgroup.com.de, telsgroup.com, telsgroup.pl, telsgroup.cz, telsgroup.by, with www and without, including subdomains, as well as other sites administered by companies of LLC TELS-RUS.

"Online services" or "Internet resources" - Internet sites, as well as mobile services, blogs or applications, forms for polling and data collection, advertising or other automated Email sendings that are placed or provided by companies of LLC TELS-RUS.

"Personal data" - information about visitors of Internet resources of LLC TELS-RUS, which can be used (including in combination with other information) to identify a specific person, communicate with him(her) and/or determine his(her) location.

"You" or "User" - means any person who accesses the Internet resources with the domain names telsgroup.ru, telsgroup.com.de, telsgroup.com, telsgroup.pl, telsgroup.cz, telsgroup.by, with www and without, including subdomains.

WHO GETS YOUR PERSONAL DATA?

The personal data you provide through Internet sites are under the control of CJSC "TELS-RUS" (125130 PO Box 572, Russian Federation, Moscow, Novodmitrovskaya str. 2-1, floor 10, room LXIII, LXIV, Tel .: +7 495 134 43 81 Fax: +7 495 134 03 66 E-mail: inbox@telsgroup.ru), at the same time, such data can be transferred to any person by LLC TELS-RUS in accordance with your location or territory where services to you may be provided, to following companies: TELS Transeuropean Logistic Services Ltd. (United Kingdom), including representations; LLC «TELS-BY». LLC «ART LOGISTIC» (Republic of Belarus); LLC TELS Logistic, LLC TELS CARGO, LLC TELS Cargo Line (Russian Federation); LLC «TELS UKRAINE» (Ukraine); TELS Polska Sp. z.o.o. (Republic of Poland); TELS CZ spol. s.r.o. (Czech Republic).

WHAT PERSONAL DATA LLC TELS-RUS COLLECTS THROUGH ITS INTERNET RESOURCES?

Each time you visit our Internet sites we use cookies and other similar technologies, as well as information about the device from which you access our Internet resources (including its IP-address). Also, we collect information about server logs from our web-services.

When filling the forms on our websites, we collect information that you enter into the appropriate fields and click the "Send" button. Usually, through the forms posted on our sites we collect information about you:

- Name;

- Email address;

- Postal address;

- Phone number;

- Fax number

- The name of the organization (company, other business entity, on whose behalf you are working on);

- An identifier in Skype or any other service that provides messaging, with the ability to make voice and video calls;

- Other information necessary to fill in the appropriate form.

WHEN LLC TELS-RUS COLLECTING YOUR PERSONAL DATA?

When you visit the Internet sites - a limited amount of data (cookies and other similar technologies using Google™, Yandex™ and 1C-Битрикс(1С-Bitrix)™ tools), also while filling out and submit the appropriate forms on such sites. Typically (but not limited to) we use such forms for:

- Approximate calculation of the cost of delivery or insurance;

- Collecting your feedback and recommendations after working with us;

- Providing you with the opportunity to contact the support department or other specialists;

- Providing you with the opportunity to subscribe to news or other newsletters (MailChimp™ is used for administration of mailings);

- Collecting feedbacks on the opened vacancies;

- Providing you with the opportunity to order a call from a specialist on the issues of your interest;

- Providing you the opportunity to offer your own transport for use;

- Other purposes related to the our services, the expansion of their list, as well as the collection of information about their quality, including using social networks and applications for instant messaging (messengers).

HOW LLC TELS-RUS USE THE PERSONAL DATA COLLECTED FROM YOU?

The data that we collect at a time when you are using our Internet sites and/or send thru appropriate forms, we use in the following way:

- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;

- To improve our website in order to better serve you;

- To allow us to better service you in responding to your customer service requests;

- To administer a contest, promotion, survey or other site feature;

- To ask for ratings and reviews of services or products;

- To follow up with you after correspondence (live chat, email or phone inquiries).

HOW LLC TELS-RUS PROTECTS THE PERSONAL DATA RECEIVED FROM YOU?

Your personal information is contained behind secured networks properly encrypted and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Each official of LLC TELS-RUS or a partner company that has access to personal data has been specially trained and duly warned against the inadmissibility of disseminating such data (with the possibility of prosecution).

In addition, all personal data provided by you is transmitted in encrypted form using the Secure Sockets Layer (SSL) cryptographic protocol.

Moreover, all computer systems, electronic bases of LLC TELS-RUS, including those which are placed with our hosting providers and other partner companies, are regularly scanned for malicious code or unauthorized access to information, a register of actions taken with personal data is kept. If any data leaks or signs that could even indirectly indicate unauthorized access to personal data is detected, the competent authorities and you (via known contact information), as the source of such data, will be duly notified within 72 hours after the discovery of such a leak.

In LLC TELS-RUS, among other things, implemented a policy of separate storage of personal data. Depending on their purpose, in some cases, the data is not stored on our servers, but is stored on the servers of our partner companies that provide services for collecting, processing and administering mailings, analytics of visiting and usage of our sites and others.

We in LLC TELS-RUS, as well as our partner companies, practice limiting the period of data storage, that is mean that we store your personal data as long as necessary. As soon as there is no need to store data - personal data will be deleted. Nevertheless, statistical information, which is highly likely not to lead to the identification of a particular person, may be preserved.

COOKIES-FILES USAGE

Cookies are small files that a site or its service provider (in our case - Google™, Yandex™) transfers to your computer's hard drive through your Web browser (if you allow to) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, cookies used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Cookies help us to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

In particular, we use cookies for:

- Collection and preservation of data send by you into the relevant forms on the Internet sites of LLC TELS-RUS;

- Understanding and remembering users’ preferences for your future visits to the websites;

- Tracking the effectiveness of advertising offered by LLC TELS-RUS services;

- The collection of data on visits to LLC TELS-RUS sites and user interactions with them, in order to further improve the services provided and introduce new solutions in Internet sites in the future.

You can choose to have your computer or other device warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won't affect the user's experience.

INTERACTION LLC TELS-RUS WITH THIRD PARTY WHILE WORKING WITH PERSONAL DATA

LLC TELS-RUS do not sell, trade, or otherwise transfer to outside parties your personal data Information unless we obtain from you the appropriate consent. This does not include website’s hosting partners and other parties who assist us in operating our website, conducting our business, assist us in the administration of mailings from LLC TELS-RUS or in the administration of advertising services offered by LLC TELS-RUS, so long as those parties agree to keep this information confidential, take sufficient measures to protect data, preserve it and offer their services in accordance with this privacy policy, or on conditions that allow for a greater level of confidentiality, protection and transparency for the owner of personal data. We may also release personal data when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally visitor information may be provided to other parties for marketing, advertising, or other uses.

We cooperate with third parties (such as Google™ and Yandex™) who use cookies (including DART cookies) to offer visitors of LLC TELS-RUS Internet sites advertising, based on previous activity in the global network.

We can use this cooperation for the purpose of remarketing (including using social networks, as well as tools and applications for instant messaging with support for media files and calls) and collecting information on preferences and demographic data of visitors of our websites.

Information about how and what data Google™ and Yandex™ are used, as well as possibilities of managing this data and managing preferences in advertising, you can find on the relevant pages of such companies (for Google™ and for Yandex™) or using the appropriate add-ons (extensions) for your browser (if available).

It's also important to note that we allow third-party behavioral tracking (Google™, Yandex™, 1C-Битрикс(1С-Bitrix)™).

Because the usage of third-party services, as well as the legal requirements of some regions, your personal data, in the absence of a direct legal prohibition and the availability of technical and/or administrative or legislative necessity, may be stored on servers located in the territory of any state at the discretion of LLC TELS-RUS or as required by the relevant legislation.

In this case, LLC TELS-RUS and our Partners will take all necessary measures to make sure that:

- all the necessary measures were taken to protect your data and prevent unauthorized persons from accessing them, or ...

-... legislative requirements for the processing of personal data in the country of storage meet the requirements for the processing of personal data in the country of origin.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

DO NOT TRACK SIGNALS

TELS The Group respects your right to anonymity in the global network and, without prejudice in any way (except when it is necessary for technical reasons) does not limit the functionality of our Internet sites and welcomes you to use Do Not Track signals or use plant cookies.

HONEST USE OF YOUR PERSONAL DATA AND COMPLIANCE WITH LEGISLATION

We in LLC TELS-RUS believe that the conscientious use of personal data is an important element of the company's reputation, and we took full responsibility for its protection.

To prohibit further use, to delete or transfer, to get clarification of the volume, to make limitation of collection, for verification of the relevance or correction your personal data collected by LLC TELS-RUS, you can contact the responsible person of LLC TELS-RUS, using the appropriate form or via Email.

At the same time, your personal data can be collected and saved in cases where the law of the country of your residence or regulating our activity obligates us to do so. In some cases, when there is a direct indication of the relevant legislation, LLC TELS-RUS is required to store information (for example, for accounting purposes and other similar reports) and our employees will not be able to remove it at your request, due to a legitimate ban on such an action.

Also, in cases where the law explicitly obliges us to disclose the stored personal data and leaves no other choice LLC TELS-RUS will be compelled to comply with such a requirement of the competent authority (law enforcement request, judicial decision).

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