TELS: management system
- prevention of potential discrepancies while delivering our services;
- providing our clients with comprehensive information about our services;
- ongoing business process improvement;
- transparency towards our partners and potential customers;
- ongoing employee training and their professional skills enhancement.
Introducing TELS quality management system
In September 2008 TELS confirmed the compliance of its integrated management system with the requirements of ISO 9001-2000 and ISO 14001-2004 in the course of certification audit carried out by the Certification Association «Russkij Registr», a partner of IQNet International network.In September 2010 all TELS departments were certified as compliant with the requirements of ISO 9001:2008.
In October 2008 TELS passed the SQAS-assessment for compliance with the European Chemical Council’s (CEFIC) requirements for freight forwarding. Assessment was carried out by Bureau Veritas Certification, which had been accredited by CEFIC to evaluate forwarding companies. The Bureau examined such parameters as service quality, environmental protection, labour protection and cargo transportation security. The final assessment report is available in the CEFIC database for companies-members of the European Chemical Council.
In 2017 the company was certified according to the new international standard ISO 9001: 2015. TELS Group has developed, implemented and maintains a quality management system in accordance with the requirements of the international standard ISO 9001: 2015.
- decreasing the volumes of harmful emissions into the atmosphere, for which we incorporate our own EURO 5 truck fleet and equipped trucks for internal European transportations;
- establishing risk assessment systems and potential cargo transportations emergencies prevention, including dangerous cargo shipment;
- informing our partners about the ecological management system as well as about our requirements towards our contractors;
- increasing the ecological awareness level among TELS employees.
TELS: Information Security Management Systems
TELS achieved accredited ISO 27001:2013 Information Security Management Systems (ISMS) certification on October 17, 2019. The audit was performed by TÜV certification body (Germany).
ISO/IEC 27001 is one of the key and most effective way to protect and manage information. The standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented information security management system within the context of organization’s overall business risks. The Information Security Management System covers all information assets – paper and electronic documents, computers, information systems, networks, personnel storing and processing information.
ISO 27001 certification demonstrates to our business partners and customers that the company has an effective information security management system and that their business information is well protected.
Quality Management System Certificate 2018 p 1
Quality Management System Certificate 2018 p 2
Quality Management System Certificate 2018 p 3
Quality Management System Certificate 2018 p 4
Quality Management System Certificate 2018 p 5
Environmental management system certificate 2018 p 1
Environmental management system certificate 2018 p 2
Environmental management system certificate 2018 p 3
Environmental management system certificate 2018 p 4
Environmental management system certificate 2018 p 5
Association of International Automobile Carriers of the Russian Federation
Certificate of Belarusian Association of International Forwarders
Annex to the Certificate ISO 14001:2004
Certificate ISO 14001:2004
Annex to the Certificate ISO 9001:2008
Certificate ISO 9001:2008
Due to the increase of criminal incidents in the cargo transportation market, the Legal Department of TELS Group reminds its employees and partners once again of the importance of the rules preventing cargo theft and the procedures allowing to admit contractors for transportation.
TELS Marketing Department has reviewed its work with the customers during the first six months of 2020 and provided the details to company’s management. The overall results are as follows – the increase of freight orders by 5 % and the actual profit by 6 % against the same period in the previous year.
Registration of goods labelled with Data Matrix codes in the Chestny Znak (Honest Mark) system is being tested in Russia. Labelling of all pharmaceuticals, shoes and cigarettes has become mandatory from July 1, 2020. This will apply to perfumes, eau de toilettes and photo products from October 1, 2020, to tyres – from January 1, to consumer goods – from January 1